Did you know we have SEZZLE? Spend $50 or more to unlock the SEZZLE option at checkout! Remember to email management@thepolkadotalley.com with any and all questions.

Shipping is a flat $6.99 for all orders. However, shiping will be FREE for orders over $100 before tax!

Clothing and Shoes can be returned for store credit within 5 days of receiving your item. This does not include Swimwear, Undergarments or items that are on sale (this includes but is not limited to Blowout Sales/Black Friday/Cyber Monday Sales/Steals, etc... any time you order at a discounted price, the sale is final...this includes discount codes). Jewelry, Accessories, Gifts, etc. are not eligible for returns at this time UNLESS they are sized and IF we approve it via email, you will be credited the amount paid less our original shipping costs. You will always mail the return to us at your expense and we recommend insurance/trackable services as we are not responsible for your package if it is lost in transit. If you return something, please include a note with name, order number, and reason. In general, do NOT ship if it has been more than 5 days, if it was bought with a code of any kind and/or if it has been washed or worn...if you DO choose to do this we will return to sender). 

........................................................................

Clothing Items cannot be worn, washed, or altered in any way and must have the original tags attached, if sent with tags. Once an item has been worn or washed, even once...even on the hand-wash cycle...it cannot be returned for any reason.

........................................................................

The items must be free of deodorant, perfume, make-up and other stains and scents including but not limited to smoke smells, etc.

........................................................................

If your return does not meet the above criteria, please don't attempt to return it as your return will be denied. If you receive something you did not order or your item appears to be defective in any way, please email management@thepolkadotalley.com within 5 days of receipt of the package. All claims must be reported within 5 days with no exceptions.

To return a clothing item that meets the above criteria, please do the following within 5 days of receipt of the package being delivered to.

*Send the item and note to:

The Polkadot Alley

C/O Warehouse

6479 Camp Bowie Blvd.

Fort Worth TX 76116
 

........................................................................

All items that are in-stock, we do our best to ship within 5-7 days of you ordering. Please email before ordering if you are in a rush, and we will try our best help. All orders are printed and pulled as soon as you order so once an order is placed it cannot be canceled or changed. ........................................................................

All items sold as pre-orders are not yet in stock. These items will be shipped out as soon as the product gets to the warehouse, this can take weeks or even months. Which is why when we sell these items, we make sure you know that they are pre-orders.

........................................................................

We ship using USPS Mail and UPS, you are sent a tracking email the minute your label is printed, please make sure to find emails from us if they are spammed and mark them "Not Spam" to receive the tracking emails. We are NOT responsible for any packages once they are shown picked-up from our warehouse. PLEASE watch for your package when it says delivered and we always recommend having things shipped to your work address or PO BOX to avoid theft.

........................................................................

You must confirm that your shipping address is correct when you enter it, if the package is returned to us due to the address being entered incorrectly at check-out you will be invoiced for additional shipping if it is returned to us and must go out again. PayPal requires us to ship to the address entered at checkout so we CANNOT edit your address at your request after, we would have to offer you a website credit and you will place a new order. We are not covered in the event of a lost package if we ship to an address other than the one entered at checkout.

........................................................................

If you need an item by a specific date, please contact us via email before you place your order to confirm availability. It is always best to ask if you are worried about a specific deadline. We want to make sure you are never disappointed so we are here to answer any questions you may have!