Welcome to PDA! Free shipping for orders over $50 and SEZZLE too when you hit $50! Download the SHOP PDA app now and join our PDA VIP group on FB too!

The Fine Print

Did you know we have SEZZLE? Spend $50 or more to unlock the SEZZLE option at checkout! Also get FREE SHIPPING when you spend $50 or more! Remember to email management@thepolkadotalley.com with any and all questions.

Clothing and Shoes can be returned for store credit. This does not include Swimwear, Undergarments or items that are on sale(this includes but is not limited to Blowout Sales/Black Friday/Cyber Monday Sales/Steals, etc...any time you order at a discounted price, the sale is final...this includes discount codes). Jewelry, Accessories, Gifts, etc. are not eligible for returns at this time and IF we approve it via email you will be credited the amount paid less our original shipping costs. You will always mail the return back to us at your expense and we recommend insurance/trackable services as we are not responsible for your package if it is lost in transit. Please be sure to include a note in the package with your name, order number, date you are shipping it(do NOT ship if it has been more than 5 days, if it was bought with a code of any kind and/or if it has been washed or worn...if you DO choose to do this we will return to sender). 

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Clothing Items cannot be worn, washed or altered in any way and must have the original tags attached, if sent with tags. Once an item has been worn or washed, even once...even on the hand-wash cycle...it cannot be returned for any reason.

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The items must be free of deodorant, perfume, make-up and other stains and scents including but not limited to smoke smells, etc.

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If your return does not meet the above criteria please don't attempt to return it as your return will be denied. If you receive something you did not order or your item appears to be defective in any way, please email management@thepolkadotalley.com within 5 days of receipt of the package. All claims must be reported within 5 days with no exceptions.

To return a clothing item that meets the above criteria, please do the following within 5 days of receipt of the package being delivered to you and/or our local pick-up bin(NOT the day you came to get it).

*Send the item and note to:

The Polkadot Alley

C/O Warehouse

5505 126th Street #111

Lubbock TX 79424
 

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Unless otherwise stated all items are in-stock and we do our best to ship within 1-2 days of you ordering. All orders are printed and pulled as soon as you order so once an order is placed it cannot be canceled or changed. 

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We ship using USPS Mail and you are sent a tracking email the minute your label is printed, please make sure to find emails from us if they are spammed and mark them "Not Spam" so as to receive the tracking emails. We are NOT responsible for any packages once they are shown picked-up from our warehouse. PLEASE watch for your package when it says delivered and we always recommend having things shipped to your work address or PO BOX to avoid theft. If you want your package to be insured you MUST pay for the $9 priority shipping option, in which case you ARE covered for a lost or stolen package. We recommend this on any large orders and/or higher end items.

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You must confirm that your shipping address is correct when you enter it, if the package is returned to us due to the address being entered incorrectly at check-out you will be invoiced for additional shipping if it is returned to us and has to go out again. Paypal requires us to ship to the address entered at checkout so we CANNOT edit your address at your request after, we would have to offer you a website credit and you will place a new order. We are not covered in the event of a lost package if we ship to an address other than the one entered at checkout.

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If you need an item by a specific date please contact us via Email before you place your order to confirm availability. It is always best to ask if you are worried about a specific deadline. We want to make sure you are never disappointed so we are here to answer any questions you may have!